Refund & Return Policy

At Telnexllc, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. This Refund & Return Policy explains your rights and our procedures regarding returns, refunds, exchanges, and order cancellations.

1. Product Availability & Pricing

• All products are subject to availability.
• Prices are listed in USD and may change without prior notice.
• We reserve the right to limit quantities, discontinue products, or refuse service at our discretion.

2. Orders & Payments

• Customers must provide accurate billing and shipping information.
• By placing an order, you confirm that your payment method is valid and authorized.
• Telnexllc reserves the right to cancel or refuse any order due to suspected fraud, pricing errors, or product availability.

3. Shipping & Delivery

• Delivery times are estimates and may vary depending on your location.
• Customers are responsible for entering accurate shipping information.
• We are not responsible for delays caused by shipping carriers, customs, weather, or incorrect shipping addresses.

4. Refunds & Returns

We want every customer to be satisfied with their purchase. If there is a problem with your order, please contact us as soon as possible.

4.1 30-Day Return Eligibility

You may request a return within 30 days of delivery if:

• The item is damaged or defective.
• You received the wrong product.
• The item is unused, unworn, and in its original packaging.

Return Requirements:

• Product must be in its original condition.
• Proof of purchase is required.

Non-Returnable Items:

• Custom or personalized T-shirts.
• Used, worn, or washed apparel.
• Clearance or final-sale items.
• Gift cards (where applicable).

4.2 How to Request a Return

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please include:

• Full Name
• Order Number
• Reason for Return
• Photos of the Product (if applicable)

Important: Do not return any item without receiving approval from our customer support team.

4.3 Return Shipping

• Customers are responsible for return shipping costs unless the error was caused by Telnexllc.
• We recommend using a trackable shipping service.
• Telnexllc is not responsible for lost or missing return shipments.

4.4 Refund Process

• Returned items are inspected upon receipt.
• Approved refunds are processed within 5–10 business days.
• Refunds are issued to the original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

4.5 Exchanges

We replace products only if they are:

• Damaged
• Defective
• Incorrectly shipped

Please contact our support team to arrange an exchange.

4.6 Order Cancellations

• Orders may be cancelled within 12 hours of purchase if production has not started.
• Once an order has been shipped, it must follow our standard return procedure.

4.7 Late or Missing Refunds

If you have not received your refund:

• Check your bank account.
• Contact your credit card provider.
• Contact your bank, as processing times may vary.
• If the issue continues, please contact our support team.

5. Limitation of Liability

Telnexllc shall not be liable for:

• Indirect or consequential damages.
• Loss of profits or business interruption.

Our total liability is limited to the amount paid for the purchased product.

6. Customer Responsibilities

By using our website, you agree to:

• Provide accurate personal and payment information.
• Use the website only for lawful purposes.
• Avoid fraudulent or abusive activities.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, products, services, or privacy practices.

8. Governing Law

This Refund & Return Policy is governed by the applicable laws of the United States. Any disputes will be handled by the appropriate courts with jurisdiction over our business.

9. Changes to This Policy

Telnexllc reserves the right to modify this policy at any time. Any updates will be posted on this page with the latest revision date.